Frequently
Asked
Questions
General Questions
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We are open Monday - Friday, 8am to 5pm
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Photos and Floor Plans: Next Business Day
Video: Two Business Days
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All media will be sent to your email in the form of a link.
You can download MLS and Web Resolution photos.
Each Listing also includes a property website and marketing materials.
You can also access all your Media and Listings via our online portal: Click Here
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You pay via a credit card when the work is complete. A link to pay and download media will be sent to your email.
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There is a 100% money back guarantee! If you're not satisfied with the media, please reach out via an email or photo call to discuss what is unsatisfactory. If necessary, we will refund the money or reshoot the listing.
Appointment Questions
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Every listing is unique! However, there are some recommendations I tend to make:
Aerial/Drone Footage: In general, if there is a lot of land to showcase, a lack of neighbors, a lakefront property, then I suggest drone.
Floor Plans: I offer floor plans with all standard photoshoots because I believe that a home with high-quality photos is enhanced by floor plans.
Video: If you're active on social media or want a way to enhance your marketing, media is a great option!
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If the listing is in bad enough shape that you (the realtor) or I feel it won't photograph well, we can reschedule. I do plan 15 - 20 minutes at the start of every photoshoot to help straighten up, arrange items that should be moved and do general prep.
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I generally won't reschedule for bad weather unless the weather is not safe to drive in. With current technology, I can guarantee blue skies in all photos, with some minor editing.
If for some reason I can't find a window of opportunity to photograph the outside of the property because of heavy rain, I'll come back the next day to photograph the outside of the property. You would not need to be present for me to do so.
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Yes - you can find all your listing at our Customer Portal by logging into your account.
You can also access your property websites and marketing material through the Customer Portal.
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Yes, I am Part 107 Certified by the FAA to photograph listings commercially.
Other Questions
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Placing an order is easy!
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Generally it takes about an hour but can take up to two hours. Below is an estimate for how long each service takes:
Photos and Floor Plans: 45 Min
Drone/Aerial Photos: 20 Min
Video: 45 - 90 Min
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This changes depending on the time of year and the direction the house faces, but a general rule of thumb:
East Facing Property: Morning Photos
West Facing Property: Afternoon Photos
North/South Facing Property: Mid-Morning or Mid-Afternoon. However, a south facing house can be photographed at any point during the day!
If you want my professional opinion, please reach out. I'd be happy to discuss what the best option is for your property!
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Absolutely not! If you're comfortable having me photograph the property without you being there, I'm happy to do so. If the homeowner is around, I can answer any questions and let them know what to expect. If no-one is around, I will just need to know how to access the property.
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We generally won't reschedule for bad weather. However, if you feel the property won’t look good, you can request we reschedule our appointment.
We guarantee blue skies, even on cloudy days.
If for some reason I can't find a window of opportunity to photograph the outside of the property because of heavy rain, We will come back the next day to photograph the outside of the property. No one needs to be present if an updated exterior photo needs to be done.
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Yes, we will travel outside the Twin Cities. Learn more about our travel fee here: Travel Fee
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